Return Policy

Desiring to do for you what we would like done for ourselves; we are committed to your satisfaction. If, for any reason, you find our products to be of lesser quality than you had hoped, you are welcomed to return the items to us for a full refund. No questions asked.

Please note the following:

  • You must contact us concerning a refund within 30 days of receiving your order.
  • When making a return, we would appreciate it if you could provide a short explanation for the reason of return.
  • Any book you would like to return must be in the same new condition as when you received it.
  • All shipping charges become the sole responsibility of the customer, unless a mistake was made on the part of Bulk Herb Store.
  • You are responsible for the return shipping charges of any items you ordered by mistake.
  • We cannot give a refund for international orders.

Berkey Water Systems Returns or Exchanges.

All Berkey Systems are warrantied for 6 Months.
All Black Berkey Purification Elements are warrantied for 2 years.
We will be happy to help you trouble shoot your system so that you are able to enjoy all the benefits from the Berkey System.
However if you are not satisfied with the System or you would like to return your Berkey System for an exchange or refund please fill out our RMA Form and mail it with the system or relevant parts to:

Western Distribution Center
PO Box 40
Villa Grove, CO 81155

or

Western Distribution Center
49126 CR LL 56
Villa Grove, CO 81155


Before shipping any products back to us, please contact us first so we can make proper arrangements to settle the matter.