At Bulk Herb Store, we want your return experience to be as pleasant and easy as possible. If you are in any way unsatisfied with your order, you can contact us concerning a refund within 60 days of receiving your order. Any returned items must be received within 60 days of invoice date. We’re sorry, but returns are not accepted after this time and will not be refunded.
Please email firstname.lastname@example.org before returning your items, and we will be glad to assist you with your return.
Once we receive the items, we will credit back your debit or credit card or PayPal account (depending on what payment method you used when ordering) for the cost of the item(s) received according to the guidelines below. If you paid with a check or money order (and sometimes if the order is older than 30 days), your refund will be issued in the form of a company check.
- Shipping charges for returned item(s) are the sole responsibility of the customer. Returned or non-deliverable packages will be canceled upon receipt, and any return fees charged by the carrier will be deducted from the product refund.
- Original shipping charges are the responsibility of the customer, and are non-refundable.
- International shipping charges are also non-refundable. It is the customer’s responsibility to ensure that the item(s) ordered will clear their country’s customs. Bulk Herb Store is not responsible for any international orders that may be discarded by customs or lost during shipping.
- Sorry, but we do not offer exchanges or store credits.
Order Discrepancies, Broken or Damaged Items, etc.
If you notice a discrepancy with your order after receiving it, or receive a broken or damaged item, please contact us immediately within 60 days of receiving the order so that we can remedy the problem. Any order errors reported after 60 days cannot be remedied.
Organic and non-treated herbs, spices and teas, although great for the environment and for our health, are often susceptible to infestation even with proper storage and preventative measures.
At Bulk Herb Store, we take measures to ensure that our herbs and teas are kept fresh and pest-free, including preventative steps such as using natural repellents and placing traps. In addition, Bulk Herb Store uses good hygiene practices to ensure a healthy, clean and pest-free environment for our Organic and wildcrafted herbs and spices.
It is our policy to make sure that all herbs leaving the BHS warehouse are pest-free. However, in the event that you find one of the herbs or herbal mixes you purchased is infested, please contact us within 60 days of purchase for a full refund or replacement, and we will credit you back for the item(s)-- no questions asked.