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Policies

Customer Service Policies


Website:

You can place orders 24 hours a day, 7 days a week on our website. We accept Visa, Mastercard, American Express, and Discover cards registered in the U.S. or Canada.

We accept PayPal with online orders.

When using a pre-paid gift card (i.e. Visa, Mastercard, American Express, and Discover), please make sure to register the card with the card issuer before using it as payment.

Sales Tax will be added to all orders shipped in Tennessee. All other states are tax exempt at this time.

 


Phone Orders:

A Bulk Herb Store Representative will be happy to help you place your order and/or answer your questions over the phone Monday through Thursday from 8 A.M. to 5 P.M. Central Standard Time, toll free at (877)- 278-4257.

When placing an order by phone, please have your order and credit/debit card information ready.  Please do not leave orders or credit card information on our voicemail system. Just leave us your name and telephone number and we will return your call as soon as possible to assist you.

We accept Visa, Mastercard, American Express, and Discover cards registered within the U.S. or Canada. If mailing in a check or money order, we will place your order on hold until payment is received. Please make your check or money order payable to Bulk Herb Store and mail to the address below.

We cannot accept PayPal when placing an order by phone. All PayPal orders must be placed online.

When using a pre-paid gift card (i.e. Visa, Mastercard, American Express, and Discover) please make sure to register the card with the card issuer before using it as payment.

Sales Tax will be included on all orders shipped to Tennessee. All other states are tax exempt at this time.

Bulk Herb Store
38 Third Ave. East
Lobelville, TN 37097

 


Mail:

Bulk Herb Store
38 Third Ave. East
Lobelville, TN 37097

We also accept orders through the mail. For orders placed by mail, please write the items down that you would like to order. For your convenience, we do have an order form available for download. Please include your name, address, telephone number, and email address (if available) with your order. We accept personal checks, money orders, Visa, Mastercard, American Express, and Discover cards registered within the U.S and Canada. Please do not send cash! Please allow up to 7 days for mailed-in orders to reach our office.

When using a pre-paid gift card (i.e. Visa, Mastercard, American Express, and Discover) please make sure to register the card with the card issuer before using it as payment.

 


Fax:

For orders placed by fax, please write the items down that you would like to order. For your convenience, we have an order form available for download. Please include your name, address, telephone number, credit/debit card information with your signature, and email address (if available) with your order.

You can also print out your online order (before paying) and fax it in. Be sure to include tax and shipping, if applicable, and your payment information.

You may fax your order to (931) 233-2202. One of our representatives will contact you to finalize the order before processing.

 


Local Pickup:

To pick your order up locally at our Lobelville warehouse, please call your order in to one of our Bulk Herb Representatives. Please note that our pickup location is a warehouse and not a retail store. All orders must be placed in advance. When picking up an order locally, no shipping charges will be incurred. Taxes are charged for TN customers only at this time.

For your convenience, all orders for pickup must be placed at least one hour in advance. Do not hesitate to call us at (877) 278-4257 to confirm that your order is ready.

Our lobby hours are Monday through Friday from 8 A.M. to 5 P.M. Central Standard Time. Please call to verify if we are open on major holidays. We look forward to meeting you!

Bulk Herb Store location:
38 Third Ave. East
Lobelville, TN 37097

 


Add-Ons and Adjustments:

To make any adjustments to an order that has been submitted on our website or by phone - e.g. changing an address - please call us as soon as possible at (877) 278-4257. At this time, we are not able to make any changes to your order regarding changing of an item(s) quantity or adding additional items. We apologize for any inconvenience, and ask that you please review your order carefully prior to submitting your order.

We are unable to make any changes to expedited orders due to shipping method selected. Changes to orders must be made before our daily order processing times of 8 A.M. and 1 P.M. Central Standard Time.

 


Backorders:

Occasionally, we run out of an item after processing your order, and find that an item you ordered is temporarily unavailable. If such an event occurs, a Backorder will be issued with your order, and we will send you the backordered item(s) as soon as the stock replenishes, usually within 1-2 weeks. If you prefer not to wait on the backordered item(s), you may cancel the backordered item(s) and receive a refund instead.

 


Cancellations:

If you have placed an order and need to cancel it, please call us as soon as possible at (877)- 278-4257, or email us at info@bulkherbstore.com and we will try our best to cancel the order requested. However, since orders are processed at 8:00 A.M. and 1:00 P.M. on weekdays (12:00 P.M. on Fridays), this is not always a possibility. Orders placed after 8:00 A.M. must be canceled before 1:00 P.M., and orders placed after 1:00 P.M. must be canceled before 8:00 am the following morning. Orders placed after 12:00 P.M. on Fridays must be canceled before 8:00 A.M. on the following Monday.

 


Discrepancies and Shortages:

If you find that your order contains discrepancies or incorrect amounts, please contact us as soon as possible to resolve your issue. We cannot accept requests for returns after 30 days from the date of your invoice.

 


Ordering Hours:

Customer Service Hours:

When ordering online, you can place orders 24 hours a day 7 days a week. Bulk Herb Store representatives are available Monday through Friday from 8 A.M. to 5 P.M. Central Standard Time at our toll-free number (877) 278-4257 to assist you.

Pickup Hours:

Office hours are 8 A.M. to 5 P.M. Please refer to Local Pickup Information above for more details.

 


Out of Stock Items:

Once in awhile a particular item will go out of stock. We remove it from the website as soon as possible, and you can choose to be notified by email when it is back in stock. However, if before your order is processed, we find that one or more items are out of stock, we will issue a “Backordered’’ notice on your invoice, and ship only the available item(s) out at that time. All backordered item(s) will be shipped out as soon possible. We understand that Out of Stock items can be inconvenient, and try to make our customers aware of the shortage before they order.

 


Samples:

In order to keep our prices affordable, we cannot offer samples of our herbs or herbal mixes. However, we do offer a Tea Sample Kit so you can try our different tea mixes. For those ordering bulk quantities of 50 lbs or more, samples are available at $5.00 per product sample, which is refunded if you order within 30 days.

 


Special Orders:

At this time, Bulk Herb Store does not accommodate special orders or tea blending services. However, we are always open to product suggestions! To suggest new products, call us at (877)- 278-4257, or email us at info@bulkherbstore.com.

 


Discount Policies

Discount Policy

We offer many opportunities to save through our weekly E-blast, Facebook page, Bulk Herb Store Blog, Affiliate program, and Flyers. Discounts cannot be combined by what is known as ‘’Double-Discounting’’. Instead, when more than one discount applies, we will honor the highest discount, and all others will become void. We cannot refund or add a coupon or discount to an order if it is not applied at the time of ordering.

 

Student Discounts:

Students currently enrolled in the Herbal Academy of New England are entitled to a 25% discount! School discount codes will change monthly, and may vary for each school. Please contact your school for their most current discount code.

 


Wildcrafting, Sustainability, Recycling Policies

Bulk Herb Store’s Environmental Practices

Here at Bulk Herb Store, we not only strive to help your life become more vibrant and energetic, but we also take great care to keep our environment at its best. When the environment we live in is healthy and alive, then so are we. At Bulk Herb Store, we like to do our part by recycling the items that would add to landfill waste such as cardboard, plastic, glass, pallets, etc. When items like these are recycled, it helps keep our planet that much cleaner and greener!

 

Sustainability Policy

At Bulk Herb Store, it is our mission to provide you with the highest-quality, certified organic herbs possible. When organic is not available, we carefully select the best wildcrafted or “grown without chemicals” from sources that have a strong plant sustainability program, and can provide us with their certification. All wildcrafters are required to provide a document of sustainable practice and quality verification.

 

Wildcraft Policy

Our preference of herbs at Bulk Herb Store is organic since it is the optimum choice. However, when organic is not available, we choose herbs that have been wildcrafted. Wildcrafting simply means the herbs have been harvested from their natural habitat, undisturbed and untouched by any chemicals or synthetic additives. Even when herbs are harvested from the wild, special care is taken to make sure any endangered species are protected. Wildcrafted herbs are the next best to organic, and often they are organic, but can not be labeled so due to the fact they grew in the wild and not in a controlled organic environment.